_Before Service

Before sale service

Products provided by our company are produced by using the best materials and the first-class technology, all products conform to the international or domestic food hygiene requirements.
During equipment manufacturing, will be in strict accordance with the technical specifications, after confirm the project plan, our company will send two professional engineers, to the scene to follow up civil engineering work, and communicate with the buyer's design department, and then make a detailed equipment production of shop drawing, each working procedure design links do rigorous, quality first.
Before the date of delivery, the manufacturer of the goods quality, specification, performance, quantity and weight and so on carries on the detailed and comprehensive examination, and issue an inspection certificate show that the shipment is in conformity with the stipulations of the contract.
All the equipment before they go out, all equipment commissioning test, comply with the design requirements after shipment to the destination.After the goods arrived at the destination and/or the site, the buyer for the quality, specification, quantity and weight of the goods, if discover specification, or quantity is inconsistent with the provisions of the contract, the buyer may refuse to accept the goods, we free repair or replace the defective goods or parts, to meet customer requirements.
5. The quality guarantee period, we regularly to mechanical, electrical and control operating system for regular check, calibration, cleaning, lubrication and maintenance work to assist the buyer's operators found hidden trouble, ruled out in time, help maintain the best working condition of equipment, the expense is responsible by our company.
6. At the end of the quality guarantee period, our company will send professional engineers to conduct a comprehensive inspection test all equipment.Any device itself quality problem, our company is responsible for free repair, the resulting construction costs, labor, materials, and other charges I company responsible for, and shall submit to the buyer complete repair report.The report in duplicate.
Second, the service commitment outside the warranty period
I company for the product life-long maintenance.
2. Our company has specialized customer maintenance department, answer and solve customer problems, maintenance and technical consultation, back to the customer's phone, must have a reply in half an hour, the company's after-sales service is 7 * 24 hours service.
3. Such as phone doesn't solve the problem, the company send professional and technical personnel to the scene, carry out repairs to ensure normal production and operation of the customer.
4. After the warranty expires charging principle, need to change the collection materials of spare parts, need to send someone on the scene for repair, free of artificial technology fee.